Refund policy

Roar Cacao Refund Policy

At Roar Cacao, we take pride in delivering high-quality products to our customers. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

• Refunds are only available for unopened and unused products in their original packaging.
• Opened packs are non-refundable unless there is a quality issue with the product.
• If you believe the product does not meet our high-quality standards, you must provide details and evidence (such as photos) when requesting a refund.

How to Request a Refund

• All refund requests must be submitted via email to refunds@roarcacao.com.
• Your request must include:

  Order number

  Reason for the refund

  Supporting evidence (if applicable)

• Requests must be made within 14 days of receiving your order.

Refund Processing

• Approved refunds will be processed within 7 business days of approval.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, except in cases where the product is faulty.

Exclusions

We do not offer refunds in the following cases:

• Change of mind after the product has been opened.
• Incorrect orders due to customer error.
• Delays in shipping that are outside our control.
• Minor taste variations due to natural product differences.

Exchanges

If you received the wrong item or a damaged package, please contact us at refunds@roarcacao.com within 7 days of delivery. We will arrange for a replacement or an exchange where applicable.

By purchasing from Roar Cacao, you agree to this refund policy. If you have any questions, feel free to contact our support team.

Roar Cacao Team